Knowledgebase
Unable to launch application error message
Posted by Louis Peduzzi on 17 January 2014 10:12 PM

The 'Unable to launch application' error message is caused by Java trying to pull down an update for the webstart application unable to overwrite its cache. It can be resolved by clearing the Java cache and re-downloading the webstart applications. For instructions on how to clear the Java cache, visit the following link.

http://www.java.com/en/download/help/plugin_cache.xml

After that is completed, go to the login page to re-download and launch the client.

If this does not resolve the issue please contact:

A+ Customer Support by phone: 
1-855-K12-TIPS (1-855-512-8477)